Shipping & Delivery Policy

Dispatch & Processing Times

We aim to process and dispatch all orders as quickly as possible:

Orders placed Monday–Friday are typically dispatched within 24–48 business hours
Orders placed on weekends are processed on the next business day
Public holidays may affect processing times
You will receive a dispatch confirmation via email with tracking details

Delivery Zones & Areas Served

Warehouse Pickup: Same-day pickup available from our warehouse at 8 Taranaki Circuit, Clyde North VIC 3978 during business hours.

Delivery Service:

Melbourne Metro & South East Victoria: 3–5 business days delivery
Regional Victoria: 5–7 business days depending on location
For delivery to areas outside Melbourne, please contact us for a custom quote

We partner with major courier services to ensure reliable, trackable delivery to your location.

Shipping Costs

Shipping costs are calculated based on:

Order weight and dimensions
Delivery destination
Delivery urgency (standard or express)

Bulk Orders: Discounted freight rates apply to large or bulk orders. Please contact us at 03 9113 6090 for a custom freight quote.

Free delivery may be available on bulk orders over a certain value—contact our team for details.

Order Tracking

Once your order is dispatched, you will receive:

A dispatch confirmation email with tracking number
A link to track your shipment in real-time
Estimated delivery date and timeframe

Use your tracking number to monitor your delivery status 24/7.

Delivery Delays & Liability

While we work with reliable courier partners, occasional delays can happen due to:

Weather conditions
Road or traffic incidents
Courier network congestion
Customs (if applicable)

SecureWrap is not liable for delays beyond our reasonable control. If a delivery is significantly delayed, please contact us and we will investigate with the courier.

Local Pickup

Customers in the Melbourne area may arrange to pick up their order directly from our warehouse at:

8 Taranaki Circuit, Clyde North VIC 3978, Australia

Please contact us to arrange a pickup time. See our contact page for business hours.

Questions?

For shipping inquiries or to arrange a custom freight quote:

Phone: 03 9113 6090
Email: info@securewrap.com.au
Address: 8 Taranaki Circuit, Clyde North VIC 3978, Australia